- The provider practices in a specialty or office that does not use the specified surveys currently used for these ratings.
- The provider has not yet received the minimum number of patient satisfaction surveys to be eligible for display. At Mount Sinai, and consistent with industry standards, we require a minimum of 30 surveys before we post results to ensure that the rating is statistically reliable and a true reflection of patient experience.
- He or she may be a researcher or other type of provider that does not see patients.
At Mount Sinai, our mission is to provide exceptional patient care. To help patients feel more confident about their choice of doctors, we provide patient experience star ratings based on information collected by an independent organization, Press Ganey, which surveys hundreds of thousands of our patients every year. We hope this information will help you choose the doctor that is right for you.
What is the “Patient Experience Star Rating?”
The Patient Experience Star Rating reflects our patientsâ perception of how well their Mount Sinai physician communicated with them during an office visit. The Star Rating is based on patient responses to three questions on the Press Ganey Survey, a standardized questionnaire:
- Explanations the care provider gave you about your problem or condition
- Concern the care provider showed for your questions or worries
- Likelihood of your recommending this care provider to others
Who receives a Press Ganey patient survey?
Patients are randomly selected to receive a survey, either via mail, email or text, in which they are asked to provide feedback about their experience. That feedback is shared with physicians and medical practice leaders to help us improve and to recognize exceptional physicians.
How is the rating calculated?
The star rating is calculated using the industry standard methodology to ensure validity and reliability.
Mount Sinai Doctors are employed full and part-time faculty members of the Icahn School of Medicine at Mount Sinai, members of the Mount Sinai Clinically Integrated Network (CIN), and members of the Mount Sinai Independent Practice Association (IPA). These doctors are a central component of the Mount Sinai Health System's patient-centered mission, across all aspects of patient care, research, and medical education.