At The Mount Sinai Hospital, our patient representatives are here to assist you and your family with any questions, complaints, or concerns you may have regarding your health care or our services.

Patient representatives can also provide information regarding patients’ rights as well as hospital policies and procedures.

Our patient representatives are available Monday through Friday from 9 am to 5 pm and can be reached at 212-659-8990. Calls made at nights or over the weekend will be referred to a nurse administrator. The Mount Sinai Health System has patient representative offices at each of the main hospital campuses. ​​

You can also send any correspondence to:

The Mount Sinai Hospital
Office of Patient Experience
Patient Relations
One Gustave Levy Place, Box 1515
New York, NY 10029
MSHPatientRelations@mountsinai.org

If you have not been able to resolve concerns, you may contact:

New York State Department of Health
800-804-5447
The Joint Commission
Online: jointcommission.org/report_a_complaint.aspx
By fax: 630-792-5636

By mail:
The Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

The Mount Sinai Health System has patient representative offices at each of the main hospital campuses.

Non Discrimination Statement

Consistent with federal, state and city law, it is the policy of the Mount Sinai Health System that the hospitals, ancillary areas, medical practices, and the Icahn School of Medicine will not tolerate hateful, discriminatory, racist, bigoted or abusive speech or behavior of any kind on the basis of age, color, disability, gender, gender identity, immigration status, marital or partnership status, military service, national origin, pregnancy, race, religion/creed, sexual orientation or any other status protected by law.