Caring for children is one of the most important jobs we have as a society—and as health care providers. At Mount Sinai Kravis Children’s Hospital, we strive to give your child the safest, most nurturing, and most effective care possible. Our patients and families are at the heart of all we do, along with the safety and wellbeing of our staff.

We see each child as an individual. And you, the parents and family, know your child best. We value your input. You can often provide important ideas about how we can improve the care we provide. We encourage you to share your observations, opinions, questions, and concerns with our staff.

Our Pediatric Quality Improvement and Safety team helps us achieve this goal. The team includes:

• Child life specialists
• Family advisers
• Nurses
• Physicians
• Social workers

Our environmental services and security professionals help to keep your child safe and well cared for, as well.

We also work with outside agencies to support our safety efforts. We share information with agencies that collect data to improve quality of care. These include:

• Solutions for Patient Safety
• Child Health Patient Safety Organization

These organizations develop measures to improve care and overall quality of life for our children. We also work with quality improvement and safety groups within specialties to enhance safety.

In addition, we follow the standards and performance measures developed by various organizations, including:

• The Joint Commission
• Leapfrog Group
• National Committee for Quality Assurance
• National Database of Nursing Quality Indicators

We strive to have our care and outcomes exceed national benchmarks. Our goals are to:

• Avoid injuries to patients from care that is meant to help
• Streamline care and shorten wait times
• Decrease pain
• Improve patient outcomes
• Enhance effectiveness based on the latest scientific research
• Ensure that we offer the right care to the right patient at the right time in the right way
• Keep children healthy so they don’t need to go to the hospital
• Promote family and community health
• Provide care that does not vary in quality based on gender, ethnicity, sexual orientation, family income, or other variables
• Reduce unnecessary care
• Shorten wait time for care

Procedures

We have detailed procedures in place that address a variety of issues, including:

• Antibiotic resistance
• Blood safety
• Case management
• Cybersecurity
• Electronic medical records
• Fall reduction
• Flu vaccination
• Hand hygiene
• Hospital-associated infection
• Language services
• Latex avoidance
• Medication administration
• Patient identification
• Physical security
• Procedural safety
• Surgical safety

Communication is important to us. We partner with patients and families to provide the highest standard of care. To learn more about how we do this, please visit our Family Advisory information.

Meet Our Team

Our health care team is here for you. Our highly experienced and trained professionals include:

• Lindsey C. Douglas, MD, MS, Medical Director, Pediatric Quality and Safety
• Jennifer Kero, RN-BC, Clinical Program Director, Pediatric Quality and Safety
• Emma Silverstein, Project Manager, Pediatric Quality and Safety
• Oscar Bernal-Castillo, Clinical Program Coordinator, Pediatric Quality & Safety
• Andrea Johnston, Senior Parent Advisor
• Jo Murray, Senior Parent Advisor
• Morgan Stojanowski, Director, Child Life and Creative Arts Therapy
• Cheryl Strauss, Senior Child Life Specialist